Returns & Exchanges Policy
At Care EV, we are committed to providing high-quality EV spare parts from trusted brands. However, if you receive a product that is damaged, defective, or incorrect, we are here to help.
Eligibility for Returns & Exchanges:
- Items must be returned within 7 days of delivery.
- Products must be unused, uninstalled, and in original packaging.
- A valid invoice or proof of purchase is required.
- Returns or exchanges are accepted only for manufacturing defects or wrong items shipped.
Non-Returnable Items:
- Used or installed spare parts
- Electrical components that show burn marks or tampering
- Custom-ordered or special-order items
Process:
- Contact our support team with order details and issue description.
- Our team will inspect the request and confirm eligibility.
- Upon approval, the product must be shipped back to our warehouse safely.
- Replacement or credit will be issued after inspection of the returned item.
Care EV reserves the right to approve or decline return requests based on product condition and policy terms.